About Products & Care

Q: How do I measure my size?

When measuring your size, we recommend placing a measuring tape around your head, passing through the center of your forehead, the widest part of the back of your head, and just above your ears.

Q: Can I adjust the hat size?

Many products at Beret is flamingo come with a size adjustment tape.

Please note that some products are not eligible; for details, please check each product page.

Q: How do I care for my beret?

 

About Orders & Payments

Q: What should I do if I want an out-of-stock item?

We may be able to assist with out-of-stock items. If there's a product you're interested in, please feel free to contact us through the inquiry form. We will check the stock status and get back to you.

Q: How is consumption tax calculated?

Consumption tax is calculated per item.

Q: What payment methods are available?

You can choose from "Credit Card", "Apple Pay", "Google Pay", and "Bank Transfer". Please note that bank transfers are only supported in Japan.

◼ Credit Card

Visa, Mastercard, American Express, and JCB are accepted.

◼ Bank Transfer

For customers using bank transfer, please check the transfer details on the order completion screen displayed after completing your order.

We will also send a purchase confirmation email, so please make your payment within 7 days from the email transmission date.

Bank transfer fees are the responsibility of the customer. Fees vary by financial institution, so please confirm when making the transfer. Please note that products will be shipped after payment confirmation.

Q: Can I change my payment method after placing an order?

We cannot change the payment method after the order has been confirmed, so please confirm it before placing your order.

Q: Can I change or cancel my order after placing it?

We cannot change or cancel order details after an order has been completed. Please carefully check the product name, quantity, delivery address, payment method, etc., before placing your order.

 

About Shipping & Delivery

Q: When will my order be shipped?

Orders will be shipped within 7 business days (excluding weekends and holidays) after confirmation.

Q: How much is shipping?

◼ Domestic Shipping (Japan)

Shipping is free throughout Japan, from Hokkaido to Okinawa.

◼ International Shipping

Country/Region	Carrier	Shipping Fee
South Korea, China, Taiwan	Japan Post (EMS)	From 12 USD
Asia (Excluding South Korea, China, Taiwan)	Japan Post (EMS)	From 15 USD
Oceania, Europe, Canada	Japan Post (EMS)	From 30 USD
United States	Yamato/UPS	From 42 USD

Some regions may not be eligible for delivery.

We may also be able to ship to countries/regions not listed above. If you wish, please feel free to contact us.

Shipping fees are calculated based on the carrier's rates, as well as the weight and size of the package.

Customs duties, import consumption taxes, customs clearance fees, and other charges incurred when the product arrives in the destination country/region are the responsibility of the customer.

Additionally, please note that we are not responsible for any loss or damage that occurs in the destination country/region.

 

About Returns & Exchanges

Q: Can I return or exchange an item?

Returns and exchanges for reasons other than product defects are not accepted. Please be aware of this in advance.

If there is a defect with the product, please contact us within 5 days of product arrival.

For returns, please send the item to the address below:

YOSHIDA LTD.
2-6-13 Higashinakomoto, Higashinari-ku, Osaka-shi, Osaka 537-0021
+81 06-6981-0139

Once the returned product arrives at our company, we will confirm its condition and then proceed with the refund process. Shipping costs for returns due to defective products will be borne by our store.

 

(This content has been translated using automated tools. For full accuracy, please refer to the original Japanese page.)